Legal
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at emma@thrownstudio.com. Items can be sent back to:
93 UT-198, Salem, UT 84653
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned:
The fastest way to ensure you get what you want is to contact us via email or phone. We only replace items if they are defective or damaged and exchange for items of equal value.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at emma@thrownstudio.com.
All pottery is carefully wrapped and packaged to ensure it arrives safely. We ship via USPS Priority Mail within the continental United States.
Orders are typically processed within 3-5 business days. During busy seasons (holidays, after kiln openings), processing may take up to 7-10 business days.
Shipping rates are calculated at checkout based on weight and destination. Local pickup is available at the studio in Salem, UT.
If your pottery arrives damaged, please contact us immediately with photos and we will send a replacement or issue a full refund including shipping costs.
Thrown Studio respects your privacy. This policy describes how we collect, use, and protect your personal information.
We use Shopify to power our online store. Your data is stored through Shopify's data storage and databases. They store your data on a secure server behind a firewall.
For privacy-related questions, contact us at emma@thrownstudio.com.